Refund And Return Policy

Last updated: May 2025

Thank you for choosing TrueReportJP.com. We are committed to providing accurate and timely online auction reports. Please review our Refund and Return Policy carefully before making a purchase.

1. Exceptions – When a Refund May Be Issued

While all purchases are generally final, we do offer a 100% refund under the following specific conditions:

  • Non-Delivery: If you complete payment but do not receive your report.

  • Technical Errors: If a system or technical issue prevents you from accessing your report.

  • Incorrect or Incomplete Report: If the report you receive is wrong, incomplete, or clearly contains errors due to our fault.

  • Duplicate Payment: You were accidentally charged more than once for the same order.

To request a refund:

  • Contact us within 7 days of purchase.

  • Provide your order number, payment confirmation, Chassis Number, and a brief explanation of the issue.

  • Our support team will review your request and respond within 2 business days.

2. Digital Product Sales – All Sales Are Final

All reports sold on TrueReportJP.com are digital goods delivered electronically. Therefore:

  • No returns

  • No cancellations

  • No refunds

once the report has been delivered successfully.

3. Why We Don’t Offer General Refunds

Due to the nature of digital content, we cannot accept refund requests for:

  • Change of mind

  • Accidental purchase

  • Misunderstanding of the report’s contents

Our reports are:

  • Delivered instantly after payment

  • Generated using the most current and accurate data available

  • Non-returnable once downloaded or viewed

Please contact us if you have questions before buying.

4. Contact Us Before Purchase

If you’re unsure whether a report is right for your needs, we encourage you to reach out before purchasing. We’re happy to help clarify any details.

📧 Email: support@truereportjp.com

5. Fraud and Abuse Policy

We reserve the right to decline refund requests if we suspect misuse or abuse of this policy.

By making a purchase on TrueReportJP.com, you agree to the terms outlined in this Refund and Return Policy.